Frequently Asked Questions
It’s used in the same way as a debit card but loaded to a predefined amount and can be reloaded as and when required.
The prepaid card works just like any other bank debit card. If you wish to buy a product or service you can use the card in person, over the internet or by using the telephone.
You cannot go overdrawn on your prepaid card account. You will only be able to make purchases with the card when there are sufficient funds on your direct payments prepaid card and you will not be able to spend more than this amount.
Yes, you can find the expiry date on the front of your card. If your card is about to expire, and is still active, please contact MySupportBroker if you have not received a new card. Any balance remaining on the card will be transferred to the new one before it’s despatched to you.
Certain functions can only be carried out using the IVR. These include:
Pin retrieval- Your PIN is no longer sent using surface mail. Surface mail can be intercepted and is therefore not secure. To obtain your PIN, you must use the IVR.
Card activation- When your card arrives it’s not activated for security purposes. You need to activate your card using the IVR. This needs to be done only once for each card.
Pin recall- You can retrieve your pin from the IVR if you have forgotten it.
You can also check your balance as well as report your card lost or stolen using the IVR numbers